Refund & Delivery Policy

In short: purchases are not refunded. If you bought the wrong test series, tell us and we can move your purchase to the right one.

1. No refunds

All our test series are digital products that can be used immediately. Once a purchase is made, the amount is not refunded — including when you stop using the platform, miss tests, change your exam plans, or your account is suspended for breaking our Terms & Conditions.

2. Bought the wrong test series?

If you bought a test series by mistake (for example the wrong course, subject or medium), message us on WhatsApp or Telegram (see Contact Us) from the mobile number used for the order, with your order code. We can move your purchase to the correct test series instead of a refund:

• Tell us as soon as possible, preferably within 7 days of buying and before you use the wrong test series.
• If the correct test series costs more, you pay only the difference. If it costs less, the difference is not refunded.

3. Payment problems

If money was taken from your account two times for the same order, or a payment failed but the money was still debited, send us the payment screenshot. After we confirm it, the extra amount is returned to the account it came from, or (if you prefer) used for your order. UPI and bank reversals usually take 5–7 working days.

4. Cancellation

An order that has not been paid yet can simply be left unpaid — it closes by itself. A paid order cannot be cancelled for a refund (see section 1).

5. Delivery: how you get your test series

• Everything we sell is digital. Nothing is shipped to your address.
• After you pay and send the payment screenshot on WhatsApp or Telegram, we verify the payment and unlock the test series on your account. This is usually done within a few hours and at most within 24 hours.
• New students also receive their login details (mobile number + access code) on the same chat. You then open the tests on aspironeducation.com on any phone or computer.
• If you have not received access within 24 hours of paying, message us with your order code.

6. Access period

Each test series stays open for the period shown on its store page (usually until the exam it prepares for). Tests listed in its schedule open on their dates.

7. Contact

For any question about an order, message us on WhatsApp or Telegram (see Contact Us).